ISO 21800:2025
ISO 21800:2025 Guidance for organizations to increase consumer understanding of online terms and conditions
standard byInternational Organization for Standardization , 01/01/2025
standard byInternational Organization for Standardization , 01/01/2025
This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (TCs).
u000bThis document is applicable to drafting business-to-consumer online TCs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online TCs.