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BS ISO 10004:2012

Standard Number
BS ISO 10004:2012
Title
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
Status
Current
Publication Date
31 January 2013
Cross References
ISO 9000:2005, ISO 9001:2008, ISO 9004:2009, ISO 10001:2007, ISO 10002:2004, ISO 10003:2007, ISO/TR 10017, ISO/TR 13425
Replaces
DD ISO/TS 10004:2010

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Descriptors
Quality management, Quality assurance systems, Management, Consumer-supplier relations, Consumers, Measurement, Performance testing, Market research, Surveys, Data acquisition
Title in French
Management de la qualit. Satisfaction du client. Lignes directrices relatives la surveillance et au mesurage
Pages
42
File Size
1.418 MB
Price
162.00

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