Full Description

Before Knowledge Management Systems became a part of common corporate discussions,EPCOR implemented an intranet training program and today, after three designevolutions, it has become the number one hit site in EPCOR Water Services. In 1999, EPCOR identified three areas of concern: theavailability to valid written procedures; the need for a formal training program; and, morerigorous due diligence requirements that necessitated a better method to track training.Many online training systems had not been successful and we believed the solution was toevaluate the needs of EPCOR and the user to better define our program. The training program uses a four-step approach to the learning process. A walkthrough todescribe the operating philosophy of the system is completed with a training operator. Theuser is then coached to read the online content. Online quizzes are developed to test theoperator's knowledge of the procedures and results are automatically tracked in thetraining database. The final step is a formal practical to evaluate competency. Once thesite was established, EPCOR applied for and was awarded Continuing Education Unitsfrom Alberta Environment on applicable portions of the Training Systems program. Thedocumentation management system reduces manual tracking and makes the results accessible over the intranet to the user. The balance of online training with practicaltraining offers the best of both worlds, effective use of computer tools reinforced byguided hands-on practice in the work environment. Includes table, figures.

Product Details

Edition: Vol. - No. Published: 09/01/2006 Number of Pages: 12File Size: 1 file , 830 KB